CAP REINE

Returns

You have ​30 (change this)​ calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

• DOMESTIC SHIPMENTS

We offer free shipping in the U.S. on orders over $49. If your order is under $49, we simply pass the exact shipping rate we have onto you! 

We can not be responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. We pass the items off to a third party logistics carrier, that being USPS or DHL. We can't be accountable for the mistakes or errors of a third-party.

For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf.

If shipping insurance is opted out of, we, unfortunately, can't do anything to further assist you.

• INTERNATIONAL SHIPMENTS  (Excludes EU & UK)


 

The cost to ship international shipments (excluding EU & UK shipments) varies so much that we need to pass the shipping costs onto the customer. The shipping cost you pay is what it costs us to ship the goods. We simply pass the costs onto you.

We are not responsible for what happens to shipments once they leave our facility. Those shipments then become the responsibility of the carrier and the customer. For this reason, we offer shipping insurance at checkout. This will help to cover any lost, damaged, or stolen packages. If any of those things occur, the insurance will be able to either refund you or place a new order on your behalf, free of charge.